Terms and Conditions – Velobet Casino
1. General Information and Legal Agreement
These terms and conditions form a binding legal agreement between you and Velobet Casino, operated under Curaçao licence 8048/JAZ. By accessing our platform, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to every clause set out below.
We ask that you take the time to review these terms carefully before proceeding. What this means is that your continued use of our services constitutes acceptance of these conditions in their entirety. If you do not agree with any part of these terms, you should not use our platform. We may update these terms from time to time, and it is your responsibility to check for changes. Continued use after any amendment signifies your acceptance of the revised terms.
These terms apply to all users accessing our services from the United Kingdom. Where local regulations impose additional requirements, those requirements shall take precedence.
2. Account Opening and Eligibility
To open an account with us, you must be at least 18 years of age. In plain terms, we cannot and will not allow anyone under the legal gambling age to register or play on our platform.
When you register, you agree to provide accurate and truthful personal information, including your full legal name, date of birth, residential address, and a valid email address. You are permitted to hold only one account. Creating multiple accounts is strictly prohibited and may result in the closure of all associated accounts, along with the forfeiture of any balances or winnings. We reserve the right to refuse registration at our sole discretion without providing a reason.
Players residing in jurisdictions where online gambling is restricted or prohibited are not eligible to open an account. It is your responsibility to ensure that your use of our services complies with the laws applicable to you.
3. KYC and Identity Verification
Identity verification exists to protect both you and our platform. We ask that you cooperate fully with our Know Your Customer procedures, which are a legal requirement under our licence and applicable anti-money laundering regulations.
You may be required to submit documents at any stage — during registration, before your first withdrawal, or at any point we deem necessary. Acceptable documents typically include:
- A valid government-issued photo ID (passport, driving licence, or national identity card)
- Proof of address dated within the last three months (utility bill or bank statement)
- Proof of payment method ownership (card photo, e-wallet screenshot, or bank confirmation)
We reserve the right to suspend account activity until verification is completed to our satisfaction. Failure to provide requested documentation within a reasonable timeframe may result in account closure.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. We ask that you choose a strong, unique password and keep it confidential at all times.
Never share your login details with anyone else. Any activity that occurs under your account will be treated as your activity, regardless of who performed it. If you suspect that your account has been compromised, contact our support team immediately so we can take protective measures. We use industry-standard encryption and security protocols to safeguard your data, but no system is entirely immune to risk. That is why your own vigilance matters.
We will never ask you for your password via email or live chat. Any such request should be treated as suspicious and reported to us straight away.
5. Deposits and Account Funding
We accept deposits through a range of payment methods available to players in the United Kingdom. All deposits must be made using a payment method registered in your own name.
Minimum and maximum deposit limits may vary depending on the payment method selected. Deposits are typically processed instantly, though certain methods may take longer depending on your payment provider. We do not charge fees for deposits, but your bank or payment provider may apply their own charges. All transactions on our platform are processed in the currencies we support, and any conversion costs are borne by you.
We reserve the right to decline or reverse deposits where we suspect fraudulent activity, third-party funding, or a breach of these terms.
6. Withdrawal Procedures and Verification
When you request a withdrawal, we aim to process it as quickly as possible. What this means is that standard processing times apply, and these may vary depending on the payment method and your verification status.
Before your first withdrawal — and potentially before subsequent ones — you may need to complete our KYC verification process. Withdrawals will not be processed until all identity checks have been satisfactorily completed. We may impose minimum and maximum withdrawal limits, which can be found in the cashier section of your account. Withdrawals should generally be made to the same method used for depositing, where technically feasible.
We reserve the right to carry out additional security checks on any withdrawal request. If we identify irregularities, we may delay or refuse the withdrawal and investigate the matter fully.
7. Bonus Rules and Wagering Requirements
From time to time, we offer promotional bonuses and free spins to our players. Each bonus comes with its own specific terms, which you should read carefully before opting in.
In plain terms, a wagering requirement means you need to bet a specified multiple of the bonus amount (or bonus plus deposit, depending on the offer) before any winnings derived from that bonus become withdrawable. Not all games contribute equally towards wagering requirements — contribution percentages vary by game type and are detailed in the specific bonus terms. Attempting to withdraw before meeting wagering requirements will typically result in forfeiture of the bonus and associated winnings.
We take bonus abuse seriously. If we detect patterns of play designed solely to exploit bonus offers — such as minimal-risk betting strategies, collusion, or the use of multiple accounts — we reserve the right to void bonuses, confiscate winnings, and restrict or close your account. Maximum bet limits during active bonus play are enforced, and exceeding them may void the bonus entirely.
Bonuses may have expiry dates. Any bonus not used within the stated timeframe will be removed from your account along with any associated winnings.
8. Inactive and Dormant Accounts
An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve months.
Once an account is classified as dormant, we may apply a monthly administrative fee to the remaining balance. We will attempt to contact you using the details on file before any fees are applied. If the account balance reaches zero, or if the account remains dormant for an extended period, we reserve the right to close it.
You can reactivate a dormant account by contacting our support team, subject to successful re-verification of your identity.
9. Game Fairness and RNG Systems
Every game on our platform uses a certified Random Number Generator to ensure outcomes are entirely random and fair. We do not manipulate game results in any way.
Our RNG systems are tested and certified by independent third-party auditors. The results of each game round are determined the moment you press play, and previous outcomes have no bearing on future results. Return-to-player percentages are set by the game providers and are not altered by us. So when you play on our platform, you can be confident that the games operate as intended and in compliance with our licensing requirements.
If you experience a technical malfunction during gameplay, the affected round may be voided. We are not liable for any losses resulting from system errors, connectivity issues, or device malfunctions on your end.
10. Prohibited Conduct and Fraudulent Activity
We ask that you use our platform honestly and responsibly. Certain behaviours are strictly prohibited and will result in immediate action.
Prohibited conduct includes, but is not limited to:
- Opening multiple accounts
- Using someone else's identity or payment method
- Colluding with other players to manipulate outcomes
- Exploiting software bugs or glitches for financial gain
- Using automated software, bots, or any form of artificial intelligence to play games
- Engaging in money laundering or terrorist financing activities
- Abusing promotional offers through systematic exploitation
Where we identify or suspect fraudulent activity, we reserve the right to freeze your account, withhold funds, void transactions, and report the matter to the relevant authorities. We may also share information with other operators and regulatory bodies to prevent further abuse.
11. Responsible Gambling and Self-Exclusion
Gambling should always be enjoyable, never a source of financial stress. We ask that you only gamble with money you can afford to lose and that you take breaks when needed.
We provide a range of tools to help you stay in control of your gambling activity. These include deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can set or adjust these tools at any time through your account settings. Self-exclusion can be requested for defined periods or indefinitely, and once activated, it cannot be reversed until the chosen period has expired.
If you feel that gambling is becoming a problem, we encourage you to seek support from organisations such as GamCare (www.gamcare.org.uk) or the National Gambling Helpline on 0808 8020 133. You can also visit BeGambleAware (www.begambleaware.org) for further guidance and resources.
12. Complaints and Dispute Resolution
If something goes wrong, we want to hear about it. Our aim is to resolve any complaint fairly, transparently, and as quickly as possible.
To raise a complaint, contact our support team with a clear description of the issue, including any relevant account details and supporting information. We will acknowledge your complaint promptly and aim to provide a resolution within a reasonable timeframe. If you are not satisfied with the outcome, you may escalate the matter to an independent alternative dispute resolution provider as specified in our complaints procedure.
All complaints are logged and reviewed internally to help us improve our services and prevent similar issues from recurring.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, software, text, and game interfaces — is protected by intellectual property laws. This content belongs to us or our licensors and may not be reproduced, distributed, or used without express written permission.
Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes only. You may not copy, modify, reverse-engineer, or create derivative works based on any part of our platform.
Any unauthorised use of our intellectual property may result in legal action and the immediate termination of your account.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or the financing of terrorism. Our anti-money laundering procedures are in place to comply with international standards and the requirements of our Curaçao licence.
This means we may request additional documentation, monitor transaction patterns, and report suspicious activity to the relevant financial intelligence units. We reserve the right to refuse or delay any transaction that raises concerns, and we may freeze accounts pending investigation. All players are required to use their own funds and their own verified payment methods. Third-party deposits and transfers between player accounts are not permitted under any circumstances.
Refusing to cooperate with our AML procedures may result in account suspension and the reporting of your activity to the appropriate authorities.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. In plain terms, we will not try to stop you — it is your right.
Before closure, you will need to withdraw any remaining balance in your account, subject to the completion of any outstanding wagering requirements and verification checks. Once your account is closed, you will no longer be able to access it, and any unused bonuses will be forfeited. If you are closing your account due to gambling-related concerns, please let us know so we can ensure appropriate safeguards are applied, including preventing the reopening of your account for a specified period.
Account closure does not affect any obligations or liabilities that arose prior to the closure date.
16. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Curaçao, where our licence is held. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by the laws of your country of residence.
For players in the United Kingdom, nothing in these terms affects your statutory rights as a consumer under English law. Where local consumer protection regulations provide greater rights than those set out here, those regulations shall prevail.
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Velobet Casino is committed to responsible gambling. You must be 18 or older to use our services. Gambling can be addictive — please play responsibly. If you or someone you know is struggling with gambling, contact the National Gambling Helpline on 0808 8020 133 or visit GamCare at www.gamcare.org.uk and BeGambleAware at www.begambleaware.org for free, confidential support. Please gamble within your means and remember that our responsible gambling tools are always available in your account settings.