Responsible Gambling at Velobet Casino
1. Our Commitment to Responsible Gambling
We're here to help you enjoy gambling as entertainment, not as something that takes over your life. Your wellbeing matters to us more than anything else.
Our platform operates under strict UKGC guidelines, and we've built tools that put you in control of your gambling activity. We believe that responsible gambling starts with honest conversations and easy-to-use features that let you set your own boundaries. It's okay to take a break whenever you need one.
2. Recognising Problem Gambling Signs
You're not alone if gambling has started to feel different than it used to. Sometimes the signs creep up slowly, and that's completely normal.
We want you to be aware of behaviours that might suggest gambling is becoming problematic. Recognising these early can make all the difference in getting support when you need it.
- Spending more money than you can afford to lose
- Chasing losses by placing bigger or more frequent bets
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, family, or personal responsibilities
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about how much time or money you spend gambling
- Gambling to escape problems or relieve feelings of helplessness
- Failed attempts to cut back or stop gambling
If any of these feel familiar, please reach out. We have tools and support ready for you.
3. Self-Assessment Tools and Awareness
Taking a moment to reflect on your gambling habits can be really helpful. We encourage you to ask yourself these questions honestly.
- Do I gamble with money I need for bills or essentials?
- Have I ever felt guilty about my gambling?
- Do I find myself thinking about gambling throughout the day?
- Has gambling caused arguments with people close to me?
- Do I gamble to win back money I've lost?
- Have I borrowed money to gamble or pay gambling debts?
- Do I feel the need to bet more to get the same excitement?
If you answered yes to several of these, it might be time to consider using our responsible gambling tools or speaking with a professional. There's no shame in asking for help.
4. Deposit Limits and Budget Management
Setting a deposit limit takes seconds and gives you peace of mind. We've made it simple because we want you to stay in control.
Our deposit limit tools let you decide exactly how much you're comfortable spending. Once you hit your limit, you won't be able to deposit more until the period resets. Decreasing limits takes effect immediately, while increases have a cooling-off period to protect you from impulsive decisions.
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits to cap the amount you can lose
- Wagering limits to control how much you bet
You can adjust these anytime from your account settings.
5. Time Limits and Session Controls
It's easy to lose track of time when you're playing. We get it.
That's why we've built session time limits into our platform. You can set how long you want to play, and we'll let you know when you've reached that time. This helps you take breaks and keeps gambling as a fun activity rather than something that consumes your day. Our session controls work automatically once you set them up.
6. Self-Exclusion Options
Sometimes the best thing you can do is step away completely. We're here to support that decision without any judgement.
Self-exclusion means you won't be able to access your account for a period you choose. During this time, we won't send you marketing materials, and you won't be able to open a new account. This is a serious tool designed for when you need real distance from gambling.
- 24-hour cooling-off period
- 7-day temporary self-exclusion
- 30-day self-exclusion
- 6-month self-exclusion
- Permanent account closure
- GAMSTOP registration for exclusion across all UKGC-licensed operators
GAMSTOP is a free service that lets you exclude yourself from all licensed gambling sites in Great Britain. We fully support and comply with GAMSTOP requirements.
7. Reality Checks and Account Activity Alerts
We send you reality check notifications at intervals you choose. These pop up to remind you how long you've been playing and how much you've spent.
Our account activity alerts also give you a clear picture of your gambling behaviour. You can review your transaction history, see your net wins and losses, and track your playing time. Knowledge is power when it comes to staying in control. These features are designed to keep you informed without being intrusive.
8. Protection of Minors and Underage Access Prevention
Gambling is strictly for adults. We take this seriously.
Our verification process ensures that everyone who plays on our platform is at least 18 years old. We use robust age verification checks as required by UKGC regulations. If we cannot verify your age, your account will be restricted until proper documentation is provided. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites. Net Nanny, Gamblock, and Betfilter are tools that can help protect young people from online gambling content.
9. Support Organisations and Professional Help
You don't have to face this alone. Professional support is available, free, and confidential.
These organisations specialise in helping people affected by problem gambling. They offer advice, counselling, and support for both gamblers and their loved ones. Please reach out if you need someone to talk to.
- GamCare - 0808 8020 133 - Free support and counselling for problem gamblers
- National Gambling Helpline - 0808 8020 133 - 24/7 confidential advice
- Gambling Therapy - Free online support and counselling worldwide
- BeGambleAware - Information, advice, and support for safer gambling
- Gamblers Anonymous - Peer support meetings across the UK
- Gordon Moody Association - Residential treatment for severe gambling addiction
These services are free and confidential. Reaching out is a sign of strength, not weakness.
10. How to Contact Our Responsible Gambling Team
Our responsible gambling team is trained to help you with any concerns about your gambling behaviour. We're here to listen and support you.
You can reach us through our customer support channels at any time. Whether you want to set limits, discuss self-exclusion, or simply talk through your options, we're ready to help. We respond to responsible gambling queries as a priority because your wellbeing comes first. Our team can guide you through every tool available and connect you with external support organisations if needed.
Velobet Casino is committed to promoting responsible gambling in accordance with UK Gambling Commission requirements. Our company is registered in Curaçao under license 8048/JAZ. Gambling should be enjoyable entertainment, not a way to make money. Please gamble responsibly and within your means. If gambling stops being fun, stop playing. Support is always available through GamCare and the National Gambling Helpline at 0808 8020 133. You must be 18 or older to use our platform. 18+.